HURRTRAK Windows Edition Product Life Cycle Support
The Product Life Cycle support policy is designed to communicate to PC Weather Product's users the tech support available during a products life span and to notify users of planned changed to available options. The following table indicates the level of support you can expect based on the license version you currently operate.
| VERSION | Release Date | General Availability | Extended Support | Mature Support | Retired ** | Notes |
| 19.0 (2008) | June 2008 | X | ||||
| 18.0 (2007) | June 2007 |
X June 2008 |
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| 17.0 (2006) | June 2006 |
X June 2008 |
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| 16.0 (2005) | June 2005 |
X June 2008 |
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| 15.0 (2004) | June 2004 |
X June 2007 |
Last HURRTRAK Professional version | |||
| 14.0 (2003) | June 2003 |
X June 2006 |
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| 13.0 (2002) | June 2002 |
X June 2005 |
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| 12.0 (2001) | June 2001 |
X June 2004 |
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| 11.0 (2000) | June 2000 |
X December 2003 |
||||
| 10.0 (1999) | June 1999 |
X June 2003 |
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| 9.0 (1998) | June 1998 |
X June 2003 |
||||
| 8.0 (1997) | June 1997 |
X June 2002 |
||||
| 7.0 (1996) | June 1996 |
X June 2001 |
||||
| 6.0 (1995) | June 1995 |
X June 2000 |
Including hobby version | |||
| 5.0 (1994- earlier) |
X June 1999 |
All prior DOS versions |
General Availability:
- Phone Support (Hurrtrak Advanced)
- Email Support (free)
- Patches / Hot Fixes
- New Environment Certification
Extended Support:
- Phone Support (Hurrtrak Advanced)
- Email Support
- Patches / Hot Fixes
- No certification of new environments
Mature Support:
- Phone Support (Hurrtrak Advanced)
- Email Support
- Severity one* patches / fixes only (does not include new
environments/operating systems)
- No certification of new environments
* Severity one errors are ones that prevent the system from operating
Retired:
- No fixes
- Limited Email support
- No patches / hot fixes
- No certification of new environments.
** We will make all reasonable attempts to
support customers with Hurrtrak Online subscriptions even though their product
may be retired.